Rapid, Cost-Effective and Reliable Answers
Cut Turnover, Boost Retention and Grow NOI
There are a variety of competitive advantages gained through utilizing our annual surveys program:
- Comprehensive, multi-level, user-friendly, actionable reporting and post-survey planning support and tools
- Build sound appraisal and support programs based on budget, needs and preferences
- More program options (web, phone, written), customization and flexibility
- All inclusive program and pricing
- Recruitment and data collection methodologies maximize statistical validity…so you can plan with confidence
- Program and support help clients leverage results to improve NOI
- Non-intrusive rollout plans
- Turnaround times up to a third of the time required with other providers and in-house programs
- Extensive property management experience means we speak your language
- Deep property database and benchmarking due to working with 1,000,000 units
| |
SatisFacts Random Telesurveys |
SatisFacts Web Survey (Mailed, Email Recruitment) |
Other Third Party Survey Providers |
Traditional In-House Surveys |
| Intrusiveness/Impact |
| C-Level Staff (rollout, logistics, reporting) |
Low |
Low |
High |
High |
| On-Site Staff (rollout, events, distribute) |
Low |
Low |
High |
High |
| Resident (easy to complete, provide comments) |
Low |
Low |
High |
High |
| Probability Sampling |
Yes |
OPT |
N/A |
N/A |
| Report Turnaround (days) |
30-45 |
45-60 |
90-120 |
90-120 |
| Comprehensive User-Friendly Reporting and Support Included in Pricing |
| Reporting |
| Property-level reporting |
• |
• |
• |
• |
| Resident comments in reports |
• |
• |
N/A |
? |
| C-level portfolio summary |
• |
• |
OPT |
? |
| Regional summaries |
• |
• |
OPT |
? |
| Property-by-property summary |
• |
• |
OPT |
? |
| Executive recap report |
OPT |
OPT |
OPT |
? |
| Support |
| Property and portfolio action plan templates |
• |
• |
N/A |
? |
| Executive review session |
• |
• |
OPT |
? |
| Regional management web reviews |
• |
• |
N/A |
? |
| Property Staff Webinar: Resident retention, best practices and action planning |
OPT |
OPT |
N/A |
? |
| “Train-the-Trainer”: Process and support tool review |
OPT |
OPT |
N/A |
? |
| Awards |
| Annual national property and portfolio awards |
• |
• |
OPT |
? |
| Property award displays, logo (ads, websites) |
• |
• |
OPT |
? |
| Included in pricing OPT = Add-on/optional N/A = Not applicable/available ? = TBD time, cost |