Monitor the Pulse of Your Residents…365 Days/Year

Our comprehensive suite of resident survey, touchpoint systems and support programs provides valuable satisfaction feedback throughout the “resident life-cycle." Identifying the issues impacting resident satisfaction and resident retention provides the foundation for sound action plans and Quality Assurance programs – which can ultimately grow net operating income (NOI) by reducing controllable turnover.

SatisFacts offers a host of cost-effective options, so that you can build a resident satisfaction feedback program that meets your budget and preferences.  Annual phone, web and written surveys are powerful planning tools, while our Insite™ Move-In, Work Order Follow Up, Pre-Renewal, In-Touch and Unclosed Traffic programs provide on-going feedback.  Insite™ is a cost effective, 24/7, 365 day/year customer service safety net.

The SatisFacts Index, the multifamily industry’s external benchmarking standard, is integrated into all applicable appraisal program reports. Our Index is backed up by an impressively deep database developed due to the fact that we have served numerous clients and well over one million units nationally.

Our all-inclusive pricing allows you to manage expenses more effectively and generate the highest return on your investment.