Insite™ Move-in, Work Order, Pre-Renewal, In-Touch and Unclosed Traffic Online Feedback Programs
Your 24/7, 365 Day/Year Customer Service Safety Net

Ensuring that your sites deliver quality service requires effective communication.  Insite™ offers a non-intrusive and cost-effective safety net monitoring performance 24/7.  

This service is a SatisFacts exclusive and is not available anywhere else in today’s market.  Take a look at some of the benefits you will receive:

• SatisFacts surveys show a high percent of residents want 24/7 access to service, so 9:00-5:00 isn’t enough
  
• Easy-to-complete online surveys let residents provide critical communication…when they want
  
• Receive instant email reporting of survey results and resident contact info every time a survey is completed
  
• Review online real-time reporting at your convenience
  
• Move-in, Work Order, Pre-Renewal, In-Touch and Unclosed Prospect modules:
  
  • At move-In, validate that resident expectations are being met/exceeded
  • After work orders are completed, insure the work met expectations
  • Prior to lease expiration, validate service delivery and identify/address issues impacting renewal likelihood
  • Throughout the year reach out to residents to stay In-Touch and measure their pulse
  • Find out why unclosed prospects have not selected your community…yet
• Replace costly, time consuming, slow response time in-house programs with an effective, low cost solution
• Use program results to support on-site associate incentive programs
  
• Recapture residents with an economic benefit that far outweighs the cost