Increase Your Client Base or Membership by Measuring and Refining Your Customer Satisfaction Strategies

Service Providers:

A powerful tool for vendors and service providers to use to evaluate property management company client satisfaction.  Use the findings to provide the focus and rationale for sound customer relationship management plans.  Identify issues so as to:

• Enhance your "product," services, service and value
• Increase satisfaction and retention
  
• Include favorable satisfaction survey statistics in marketing efforts.
  

Apartment Associations:

The goal of research programs for associations is to obtain the feedback needed to help guide the strategic planning and retention/growth planning process.  SatisFacts offers a two phased satisfaction web survey program:

• Members
• Associate Members
  

The Member study evaluates program demand and interest, association perceptions, participation with associations, competition, and satisfaction.  The objectives are to permit associations to:

• Enhance education programs and value
• Increase satisfaction and retention
  
• Increase membership appeal
  

The Associate Member study is intended to provide findings that the association can use to:

• Enhance satisfaction and retention

SatisFacts has worked with major national organizations such as NMHC (The National Multi-Housing Council) and NAA (The National Apartment Association), as well as numerous state and local associations.